Hotel Communication Solutions

Alto solutions Attracting and retaining more valuable customers and at the same time increasing RevPar is the dream of all hotels. Making it easy for guests to secure hotel reservations, restaurant and Spa reservations, ticket bookings and access to real-time information inquiries will positively contribute to the guests experience and your bottom line. Multimedia Logics' next generation hotel communication solutions will help you and your customer in building a harmonious and win-win-class environment.

Multimedia Logics integrated hospitality solutions combine the advantages of next generation technology in conjunction with contemporary hotel operations, management and service concepts resulting in an innovative communication experience. Through advanced technology, Multimedia Logics hotel communication solutions will help your hotel improve the guests experience, reduce operating costs, achieve smooth integration with existing hotel business process and systems while exceeding your business objectives.

With some of the most advanced, attractive and fully customizable technology available, Multimedia Logics' Alto Hospitality Suite is changing the face of hotel communications and how guest and staff interact with it.

What's included in Alto Hospitality Suite?

Suite of hospitality telephony messaging applications
Purpose built to address the unique requirements of the hospitality industry
Includes voicemail, wake-up call and maid service IVR
Multi-lingual voice interface
Tightly integrated with the Hotel PBX
Provides integration with PMSI
Works with SIP and analog phones

Alto - Guest Room Voicemail

Record personal greeting
Set password
Simple menus guide through accessing mailbox and listening to messages
Message waiting light on phones
External message access
Direct number access
Multilingual capabilities
(English, Spanish, Mandarin, Portuguese)

Alto - Mini-bar Management IVR

Report Mini-bar consumption directly from the room
Simple to use IVR menus designed for hotel staff
Consumption updates are posted automatically to PMS
Improves transaction efficiency and guest satisfaction

Alto - Wake-up Call

Guest schedule wake-up calls using IVR
Maintains multiple wake-up times
Guests can review and cancel wake-up calls with simple IVR menus
Time can be entered using 24-hour or AM/PM format
Multilingual
Staff can review, cancel or add wake-up calls using GUI
Automatically alerts front desk of unanswered calls
Snooze function automatically repeats a call in 10 minutes if guest presses any key on a keypad

Alto - Call Accounting

Gathers call details records (CDR) for each guest room
Reports CDR's to PMSI
Insures toll charges are posted promptly and accurately